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Are you over 18?

All purchasers must confirm they are of legal age before entering the site. Age verification may be required before checkout or upon delivery, depending on local laws.

We ship only where permitted by law.

Welcome to NicoUK.

 

Our shipping policy is designed to provide you with clear, transparent information for a great shopping experience.


Order Processing Time


All orders are processed within 5 business days, excluding weekends and holidays, after receiving your order confirmation email. Orders placed on weekends or holidays will be processed the next business day. You will receive another notification when your order has shipped.


Shipping Rates and Estimates


Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery timelines vary by region and will be shown at checkout. For further details, please refer to our Shipping FAQ page. If you offer free shipping over a certain threshold, highlight this information here.


Order Tracking


Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email or on our website. Tracking support is available for all shipping methods.


Delivery Delays


Shipping times are estimates and are not guaranteed. Occasionally, delays may occur due to factors outside our control—such as carrier delays, customs clearance, or weather conditions. We will communicate any significant delays promptly via email.


Shipping Restrictions


We currently do not ship to P.O. boxes or to restricted locations. If you have questions about our delivery areas, please contact us before placing your order.


Lost or Stolen Packages


We are not responsible for lost or stolen packages confirmed to have been delivered to the address entered for an order. However, if your order is lost or stolen, please contact us at support@nicouk.com, and we will do our best to assist you. Please provide your tracking number and order details. We recommend filing a claim with your carrier if your package is marked as delivered but is missing.


Contact Information


If you have any further questions or need assistance, please contact us at support@nicouk.com. Our support team is available Monday to Friday, 9am to 5pm (local time).