Return & Refund Policy

Our top priority is providing a fair and hassle-free experience for our customers. Please review our comprehensive refund and return policy below, which is designed to ensure transparency and peace of mind for all purchases.

Return Policy

We have a 30-day return policy, which means customers have 30 days after receiving their item to request a return.

To be eligible for a return, the item must be unused, unworn, with all tags and labels attached, and in its original packaging.

• Proof of purchase is required (receipt or order confirmation).
• Returns are not accepted for sale items or gift cards.
  
  
  

How to Initiate a Return

To initiate a return, please contact our support team at support@nicouk.com. Do not ship your item until you receive authorization and a return shipping label from us.

• Returns must be sent to the address provided by our support team when your return is accepted.
• Do not send items back without first requesting a return; items sent without prior approval will not be accepted.
  
  
  

Damages and Issues

Please inspect your order upon receipt and contact us immediately if you receive a defective, damaged, or incorrect item. We will work promptly to resolve any issues.

Non-returnable Items and Exceptions

Returns are not accepted for:

• Open packages or opened cans (please specify if referring to canned goods or other items).
• Items listed as final sale or non-returnable.

If unsure, contact support for clarification regarding your item's return eligibility.

Exchanges

For the fastest exchange, initiate a standard return then place a new order for the item you want after we accept the return.

• Exchanges are processed only after the returned item is received and inspected.
  
  
  

Refunds

• Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be issued to your original payment method within 10 business days.
• Please note, bank and credit card processing times may add extra days before the refund appears in your account. If more than 15 business days have passed since your refund was approved and you have not received funds, please contact us at support@nicouk.com.
  
  
  

Contact

If you have any questions about returns, exchanges, or refunds, please contact our support team at [support@nicouk.com] for assistance. We are here to help!